Return & Refund Policy

At QYNDA Activewear, we strive to provide our customers with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. However, we understand that there may be instances where you may need to return or request a refund for a product. Please read our refund and return policy carefully to understand your options and the procedures to follow.

 

Returns

1.1 Eligibility for Returns

You may return a product purchased from QYNDA Activewear under the following conditions:

a) The product is unused, unworn, and in its original condition.

b) The product is returned within 60 days from the date of delivery.

c) The product is accompanied by the original packaging, tags, labels, and any accessories that came with it.

d) The return request is made by the original purchaser.

 

1.2 Return Procedure

To initiate a return, please follow these steps:

a) Click on the following link

b) Provide your order number, product details, and the reason for the return.

c) For returns from the US or Kuwait, our customer support will provide a free return label and instructions. For other countries, customers must cover shipping costs to our warehouse.

d) Pack the product securely in its original packaging, including all accessories and tags.

f) Drop the package to the carrier listed on the label

 

1.3 Return Shipping Costs

If you are returning a product due to a defect, error on our part, or receiving the wrong item, we will cover the return shipping costs. However, if the return is due to personal preference, sizing issues, or any other reason not caused by QYNDA Activewear, the customer will be responsible for the return shipping costs.

 

1.4 Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund. If the return is approved, we will initiate a refund to your original payment method within a reasonable time frame. The refund will include the purchase price of the product, minus any applicable restocking fees (if applicable).

 

Exchanges

At QYNDA Activewear, If you wish to exchange a product for a different size, color, or style, we recommend returning the original product following the return procedure mentioned above and placing a new order for the desired item on our website.

 

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team at his@qynda.com immediately. We will assist you in resolving the issue promptly, either through a replacement, repair, or refund, depending on the specific circumstances.

 

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including but not limited to underwear, swimwear, and face masks, unless they are damaged or defective upon arrival.

 

Modifications to the Refund and Return Policy

QYNDA Activewear reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or require further assistance regarding our refund and return policy, please don't hesitate to contact our customer support team. We are here to help and ensure your shopping experience with QYNDA Activewear is enjoyable and hassle-free.

 

Crash Policy

In sports, accidents happens if you damage your QYNDA product during an unfortunate sports accident, contact us for a 40% discount on the same product. Within one year of original purchase hi@qynda.com

 

Last updated: September 17th, 2023